Quality, information security and environmental management policy
TICK TRANSLATIONS GROUP, S.L., as a global language services company, has as its mission to provide the best solutions to its clients, to help them in their international expansion in an efficient, flexible and dynamic way, and also to offer progress to our collaborators all over the world in a profitable and continuous way, through our comprehensive translation service in any language and subject matter, covering the following areas:
- Specialised translation
- Sworn and legal translation
- Transcreation
- Localisation
- Interpreting (simultaneous, remote, liaison, consecutive, whispered, sign language)
- Transcription, subtitling, dubbing and voice-over of audiovisual materials
- Editing and proofreading
- Multicultural marketing
- Multilingual SEO
This Policy is intended to be the document that supports the strategic direction of the company, and whose ultimate aim is to continuously improve the service we provide, ensure information security and contribute to sustainable development and environmental improvement.
To this end, the Management of TICK TRANSLATIONS GROUP, S.L. is committed to the development, communication and review of this Policy, expressed in the following elements and commitments
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To orientate the company's processes and activities towards improving the satisfaction of our clients' and stakeholders' expectations.To orientate the company's processes and activities towards improving the satisfaction of our clients' and stakeholders' expectations.
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To ensure that legal requirements, applicable to our activities, as well as those of our stakeholders, are known, complied with and kept up to date.To ensure that legal requirements, applicable to our activities, as well as those of our stakeholders, are known, complied with and kept up to date.
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To provide added value to our services based on the requirements and demands made on us by clients and other stakeholders, making responsible use of resources and information.To provide added value to our services based on the requirements and demands made on us by clients and other stakeholders, making responsible use of resources and information.
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To guarantee the security of information both internally and for our clients, safeguarding its integrity, availability and confidentiality.To guarantee the security of information both internally and for our clients, safeguarding its integrity, availability and confidentiality.
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To establish mechanisms to ensure the safety and health of workers, as well as to contribute to reducing and mitigating our environmental impacts and preventing pollution.To establish mechanisms to ensure the safety and health of workers, as well as to contribute to reducing and mitigating our environmental impacts and preventing pollution.
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To motivate and train our professionals so that our services are carried out with the highest quality, security, effectiveness and efficiency, and provide them with the necessary resources to make this possible.To motivate and train our professionals so that our services are carried out with the highest quality, security, effectiveness and efficiency, and provide them with the necessary resources to make this possible.
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To develop continuous improvement actions by analysing available information (indicators, customer satisfaction, environmental performance, audit results, non-conformities, security incidents, etc.) and defining preventive and corrective measures.To develop continuous improvement actions by analysing available information (indicators, customer satisfaction, environmental performance, audit results, non-conformities, security incidents, etc.) and defining preventive and corrective measures.
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To contribute to social development through solidarity projects in collaboration with social entities.To contribute to social development through solidarity projects in collaboration with social entities.
This Policy is the framework for setting and reviewing management system improvement targets and their outcomes and impacts on our stakeholders, and is reviewed on a regular basis.
In order to achieve these commitments, TICK TRANSLATIONS GROUP, S.L. encourages the participation and collaboration of all stakeholders, so this Policy is published on the company's website and, if necessary, by other means deemed appropriate, for its dissemination and knowledge.